Condiciones Generales


The present document establishes the conditions governing the use of (hereinafter, the web) and the purchase of products therein (hereinafter, the Conditions), which will be updated periodically, resulting in Applicable those that are in force at the time of use of the website. Therefore, please read this document carefully, as well as our Privacy Policy and Legal Notice, both before using this website and periodically, in order to keep yourself fully informed. If you have any questions regarding the Terms or the Privacy Policy, you can contact us through our contact form

The use of this website attributes to the user the condition and, therefore, is bound by these Terms and our Privacy Policies. If you do not agree with any of the present documents, please do not use this website.

The information or personal data you provide us will be treated in accordance with the established in the Privacy Policies. By using this web page, the user consents to the treatment of said information and data and declares that all the information or data provided by us is truthful and corresponds to reality.

1. IDENTIFICATION AND CONTACT (hereinafter referred to as the Web), is owned by Aora Health, SL, a Spanish company with registered office at Dalia 68, 28109, Madrid, registered in the Mercantile Register of Madrid, Volume 34315, Folio 91, Section 08 , Sheet M617353, Tax Identification Number B-87476347 and

The main purpose of this website is to make known and allow the general access of all Users to the information, activities, products and services offered by Aora. All this information, activities, products and services will be jointly named as the "Contents".


Intellectual and Industrial Property

All contents of this website (including, but not limited to: trademarks, trade names, logos and distinctive signs of any kind, copyright, databases, images, drawings, graphics, texts, audio and video files , Software, color combinations, etc.) are owned by AORA or its authors and are protected by national and international intellectual and industrial property regulations, among others. The user is not granted any license or right to exploit all or part of this web page or the elements or contents that comprise it.

Therefore, the elements or content of this website may not be subject to any manipulation (modification, copying, alteration, reproduction, transmission, adaptation, translation, etc.) by the user or third parties, Without the express authorization of AORA



All trademarks, logos and anagrams shown on this site are the property of AORA or third parties that collaborate with AORA. It is expressly prohibited the use, without prior consent, of any element of the web that is object of protection in accordance with the current legislation regarding industrial property. In particular, trademarks, trade names, establishment signs, denominations, logos, slogans or any type of distinctive sign belonging to AORA may not be used without the written permission of AORA or third parties. In any case, the permits and licenses whose ownership corresponds to the companies whose products are offered, must be requested directly from their respective departments, and AORA does not have any relation to these efforts.


AORA makes every effort to avoid any errors in the content that may appear on this page. AORA does not guarantee, nor is it responsible for the consequences that could result from errors in the contents that could appear on this page.

The information, contents and data of any kind in the pages of this website or its promotional campaigns are reviewed before its publication; However, it is not possible to guarantee that they are absolutely free of errata, typing errors, defects in composition and equivalent problems, so AORA recommends users to be aware of any updates or corrections that the website incorporates, The data that are of essential interest to them through the channels of personal communication, telephone or email that are provided in AORA and in the media and that in no case adopt decisions based solely or especially on the information of the website Or the promotional campaigns published on this page or third parties.

Typographical errors

All information published by AORA in any advertising medium, own or third-party, especially those related to banners, electronic communications by e-mail, or any other, and that contain some typos, whether involuntary or manipulation of third parties, lack All value, and in case of doubt it is recommended that users confirm the data through AORA personal channels such as the mail or telephone.

Fin exclusivamente informativo

All information included on this site is for informational purposes only. To carry out the purchase of products offered on the AORA page, the user must register and accept the relevant terms and conditions.

Navigation, access and security

The access and navigation in this page supposes to accept and to know the legal warnings, conditions and terms of use contained in her. AORA makes the maximum efforts so that the navigation is carried out in the best conditions and to avoid the damages of any type that could be caused during the same.

Virus, Piracy and other Computer Attacks

As a User, you should not make improper use of this website by intentionally introducing viruses, Trojans, worms, logic bombs or any other technologically harmful or harmful program or material. Likewise, it will not try to have access Not authorized to this web page, to the server in which said page is hosted or to any server, computer or database related to our web page. You also agree not to attack this website through a denial of service attack or a distributed denial of service attack.

Failure to comply with this clause could lead to the commission of infractions typified by the applicable regulations. Aora will report any breach of such regulations to the competent authorities and cooperate with them to discover the identity of the attacker.

Also, in case of breach of this clause, you will immediately cease to be authorized to use this web page. 

Aora will not be liable for any damage or loss resulting from a denial of service attack, virus or any other technologically harmful or harmful program or material that may affect your computer, computer equipment, data or materials as a result of the use of this website Or the download of contents of the same or to which the same redirects


If the website contains links to other web pages and third-party materials, such links are provided for information purposes only, without Aora having any control over the contents of said web pages or materials, and accepting no liability whatsoever For any damage or loss arising from its use.

The presence of links on the AORA page, unless expressly stated otherwise, is for information purposes only and in no case implies suggestion, invitation or recommendation on them. These links do not represent any type of relationship between AORA and the individuals or companies that own the pages that can be accessed through these links.

AORA reserves the right to unilaterally withdraw and at any time the links that appear on its page.

Written communications

The applicable regulations require that some of the information or communications sent to you be in writing. As a user of this website, you agree that most of these communications are electronic, through direct contact with you by e-mail or by providing information through notices on this website. For contractual purposes, you consent to use this electronic means of communication and acknowledge that any contract, notice, information and other communications sent electronically comply with the legal requirements to be in writing. This condition will not affect your rights recognized by law.


The notifications that you send us should be sent preferably through our contact form. In accordance with the provisions of the Purchase Conditions and unless otherwise stated, we may send communications either to the e-mail or to the postal address provided by you at the time of placing an order. It will be understood that notifications have been received and have been correctly made the moment they are posted on our website, 24 hours after an email has been sent, or three days after the date of the posting of any letter. In order to prove that the notification has been made, it will suffice to prove, in the case of a letter, that it had the correct address, was properly sealed and that it was properly delivered by mail or in a mailbox and, in the case of an email , That it was sent to the email address specified by the recipient.

Comments, suggestions and complaints

Your comments and suggestions will be well received. Please send us such comments and suggestions, as well as any queries, complaints or complaints, through our contact form, or the postal address or e-mail indicated in clause 2 of these Conditions.

In addition, we have official complaint sheets available to consumers and users. You can request them through our contact form. Your complaints and claims to our customer service will be dealt with as soon as possible and, in any case, within the legally established period. Likewise, they will be registered with an identification key that we will let you know and will allow you to follow up on them.


By making use of this website and placing orders through it, you agree to:

  • Make use of this web page only for legally valid queries or requests.
  • Do not make false or fraudulent orders. If it is reasonably considered that a User has made such an order, Aora is authorized to cancel it and inform the relevant authorities.
  • Provide us with truth and accuracy the data necessary to process your order. You also agree that we may use such information to contact you in case it is necessary to fulfill any of the purposes set forth in our Privacy Policy; And is aware that, if you do not provide us with any of the above mentioned necessary data, we will not be able to process your order.


Sales are exclusively directed at persons over 18 years of age, so any participation in such sales is strictly prohibited for those users who do not comply with this requirement or with the requirements established in these General Conditions.


You can access to AORA and buy our products the physical persons of legal age, with sufficient capacity to contract, who have registered validly in the corresponding section. The data to be included in the form must be complete and truthful, with AORA reserving the right not to admit or withdraw those who do not comply with this requirement. Safeguarding the username and password is the sole responsibility of the USER. In no case will AORA have access to passwords, sensitive or private data of the user, credit card numbers, PayPal passwords or any other private information of the USER.

Service and product availability

The articles that are offered through the Web are available for shipment in Peninsula and Balearic Islands. In case you have problem to determine the amount of the shipping address or any other inconvenience to process your order, please contact us to our email contact

AORA undertakes to issue the products purchased by the USER based on the productivity and / or availability of products in stock. In case of unavailability of products, the USER will be informed by text or button of type "product without existence" in the description / purchase page of the corresponding product. Likewise, if by reason or computer problem this information will not be reflected correctly, AORA promises to notify as soon as possible to the customer changed the delivery date or canceled the order, the corresponding amount being refunded.

How to place an order

To place an order, it is necessary to follow the procedure of purchase online, filling in at least all the fields that are indicated as obligatory and clicking on "Place the Order". After this, you will receive an email acknowledging receipt of your order (the "Order Confirmation"). Upon acceptance of the order, we will also send you by e-mail the information about the product purchased and the delivery of the same (the "Purchase Confirmation"). As soon as the order leaves our warehouse, we will inform you by e-mail (the "Shipment Confirmation").

Technical means to correct errors

The User may correct errors related to the personal data provided during the purchase process through the correction by email, as well as exercise the right of rectification contemplated in our Privacy Policy through our contact form .

For its part, the Web has confirmation windows in each of the sections of the purchase process. Likewise, the Web offers the details of all the articles that the User has added to their shopping cart, so that, before making the payment, the User can verify and, if necessary, modify the data of his order .

If the user detects errors in the order after the end of the purchase process, you must contact Aora immediately at the email address above to correct the error before the product is started.

Shipping and delivery

Territorial scope: AORA sends only to PENINSULA AND BALEARICS.

Unless special circumstances arise from the indications in the order of the products, or extraordinary events resulting from unforeseeable and insurmountable eventsthe preparation of the order will be done within 24 hours before the delivery day stipulated by the customer at the time of The purchase by calendar, and according to day (work or holidays), country of delivery and conditions of the carrier. Also once confirmed the payment to our system. 

The shipping cost will appear during the purchase process in AORA which may vary by zone or country. The USER will accept that shipping cost upon completion of the purchase.

The delivery of the order will be made on the day established by the user in the calendar of the same, unless transport problems or circumstances of force majeure outside the AORA.

It will be the customer's responsibility to make sure the delivery is in good condition at the time of delivery. In this way, if the box is open or if the appearance of the packaging arises doubts or suspicions about violations of the inviolability of the product, the customer should not receive it, and at the same time immediately notifying AORA on the phone 912312001 or Via e-mail (

The delivery of the order will be understood to occur when the User, or a third party indicated by the User, acquires the material possession of the products, which will be evidenced by the signing of the receipt of the order and the corroboration of the identity by means of contribution Of identity document or similar documentary evidence, at the agreed delivery address.

In case it is impossible for us to deliver the order, it will be returned to our warehouse. We will leave an information note available to the User explaining where your order is and how to make it sent back. If you are not going to be at the place of delivery at the agreed time, please contact us to modify the delivery date in the form indicated in the Shipping Confirmation.

After 14 days from the date the order is available for delivery, but it has not been delivered for other people's cause and not attributable to Aora, we understand that the User wishes to withdraw from the contract and we will consider it resolved. The transport derived from the resolution may have an additional cost, so we will be authorized to pass on the costs to the User

Price and Payment

The duly registered USER can purchase in AORA by the means and established forms. The prices shown are the end, in Euros (€) and include the taxes, unless, due to legal requirement, especially with regard to VAT, a different question is pointed out and applied. Every order requires the acceptance of prices and descriptions of products available for sale. In the case of a reduction, the price will be reflected with the previous price in a crossed out (example), reflecting consequently the final price.

Also, during the purchase process, before making the payment, you can modify the data of your order. All charges that will be made to the user will be detailed prior to order confirmation, including the breakdown of prices and applicable taxes.

The payment methods in AORA are: Credit or debit card (Visa, MasterCard, Electron or Maestro), or PayPal. It is not permitted to use data or third party payment instruments not recognized by AORA.

Transaction security: AORA uses all means to guarantee the confidentiality and security of data transmitted through the web and on the AORA website. Payment gateways use an SSL (Secure Socket Layer) security protocol. The payment gateway by credit or debit card has an integrated Click to Pay service. This system allows to use the last cards used in previous payments to be able to streamline payment in future purchases. For more information about its operation you can consult us by phone or email. In no case will AORA have access to any of the sensitive data entered such as card numbers or passwords.

Aora guarantees the confidentiality of the data provided for the acquisition of the products offered through the WEB and its treatment in accordance with Organic Law 15/1999 of December 13, on the protection of personal data, which can be consulted in the Link to our privacy policies.

With regard to discount vouchers / vouchers, they will not be compatible with sales or other offers and will not be cumulative. Distributors may not use coupon / voucher without prior authorization.

Vat and Billing

In accordance with the provisions of article 68 of Law 37/1992 of December 28, Value Added Tax, the delivery of the articles will be understood as located in the territory of application of the Spanish VAT if the delivery address is In Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the legally valid at any time depending on the particular item in question.

In deliveries to the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and tariffs in accordance with the regulations In force in each of these territories.

Likewise, for all other territories, the tax regime applicable in each case will be taken into account, which will be detailed in the Order Confirmation and, in any case, in the invoice.

The User expressly authorizes us to issue the invoice in electronic format, although we may request the invoice in paper form, in which case, we will issue and remit the invoice in that format.

Return Policy

Right of withdrawal

If the User contracts as a consumer and user, he / she has the right to withdraw, in whole or in part, from this contract within a maximum period of fourteen (14) calendar days without justification, for products in accordance with applicable legislation.

The withdrawal period shall expire on the 14 calendar days of the day that the User, or a third party designated by the latter, other than the carrier, acquired the physical possession of the goods or; In case the goods that compose the order are delivered separately, on the 14 calendar days of the day that the User or a third party indicated by this other than the carrier acquired the material possession of the last of these goods.

Once the fourteen (14) day period has expired, AORA will not accept returns for withdrawal of product purchases.

To exercise the right of withdrawal, the USER must notify AORA, to the address, C / Faraday 7, 28049 Madrid, to the phone 912312001, writing to us to or to our contact form, indicating in the subject his Name and "EXERCISE RIGHT WITHOUT DISMISSAL; Your decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post or electronic mail), all before the expiration of the aforementioned deadline. You may use the form of withdrawal form that appears at the end of the present Conditions, although its use is not obligatory.

In case of withdrawal by the User, we will refund all payments received, except shipping costs, without undue delay and, in any case, no later than 14 calendar days from the date we are informed of Their decision to desist from this contract. We will make such refund using the same payment method used by you for the initial transaction, not incurring any additional expense as a result of the refund. Notwithstanding the foregoing, the refund will be made once the goods have been received, or until you have submitted proof of the return thereof, depending on which condition is met first.

The User must return or deliver the products without undue delay and, in any case, within 14 calendar days from the date on which he notifies us of his decision to withdraw from the contract, by sending to the address @ aoralife customers. com. The term shall be deemed to have been fulfilled if the property is returned before it has been completed.

The User must assume the direct cost of returning the goods. In the event that the User decides to return the goods to us, we will be authorized to charge the expenses that we may incur.

It will be the User responsible for the decrease in value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

The USER will not have the right to desist in the cases established in the regulations that are applicable, and especially, as an enunciative and non-limiting, in the following cases:

  1. Transport, food or recreation services, when they are for a specific date or period;
  2. Products made according to customer specifications or clearly personified;
  3. Services whose execution is initiated, with the agreement of the client and / or USER, prior to the end of said period of fourteen (14) days;
  4. The supply of sealed goods that are not fit to be returned for reasons of health protection or hygiene and that have been unsealed after delivery;
  5. The supply of goods that, after delivery and having regard to their nature, have been mixed in an inseparable way with other goods;
  6. The supply of goods that may deteriorate or expire quickly..

In the event of giving up the purchase of a product, the following requirements must be met:

  • The product must be in the same state in which it was delivered and must retain the instructions, documentation, accessories and, as far as possible, its original packaging and labeling;
  • The return to the supplier / manufacturer (AORA) must be made using the same box or over used in the delivery or, failing that, in a similar format that guarantees the return of the products in perfect condition;
  • A copy of the proof of purchase and the delivery note of the products inside the package must be included.

After examining the article, we will inform the User if he / she is entitled to reimbursement of the amounts paid. The User will bear the cost and risk of returning the products to us. For any questions, do not hesitate to contact us through our contact form.

The USER will contact AORA to process the return assuming the particular conditions of the same, exempting any liability to AORA.

Conditions of change, return and refund

The changes and returns must be managed by email ( or telephone (912312001).

The changes and returns will be handled by AORA through the carrier so that the package arrives correctly to the reception center to carry out the verification of the package or order for its corresponding valuation for return, exchange or refund of the order. If the USER returns the package through another carrier, AORA disclaims all liability in case of loss, theft, deterioration of the package and does not undertake to make a refund or return of the same.

If the product is eligible for reimbursement under the above conditions, the purchase amount will be refunded to the customer under the same modality used for payment, as soon as possible.

If the product is fit to be changed, AORA will proceed to it, changing the product by the new chosen one.

In case the new product has a higher amount, the customer will pay the price difference through one of the means of payment recognized by AORA.

If the chosen product has a lower value, AORA will refund the difference using the payment method used in the purchase of the previous order.

If a refund is received, the content of which does not conform to the request for return or the products do not respect the above mentioned conditions of return, AORA reserves the right to take the necessary actions to receive the recovery of the amount.


Defective Products Returns

If the User considers that at the time of delivery the product does not conform to the stipulated in the conditions of purchase, you should contact us immediately by email providing information on the product data, as well as the damage that suffers.

In the case of a defective product, AORA must proceed, as appropriate, to repair, replacement, price reduction or termination of the contract, steps that will be free of charge to the USER. AORA responds to any lack of conformity that manifests itself within two years of delivery. The USER must inform AORA of the lack of conformity within two months of becoming aware of it.

The User may return the product by sending it to the address indicated on the ticket that will receive with the product at the time of delivery. We will carefully review the returned product and will notify you by e-mail within a reasonable time if the refund or replacement (if any) is necessary. The refund or replacement of the article will be made as soon as possible and, in any case, within 14 days after the date on which we send you an email confirming that the refund or replacement of the nonconforming article proceeds.

The amounts paid for those products that are returned due to any defect or defect, when it actually exists, will be fully refunded, including delivery costs incurred to deliver the item and the costs that you incurred to return it to us. The return will be made using the same payment method that was used to pay the purchase.

In any case, the rights recognized by the current legislation remain in force.

Reservation of rights 

AORA reserves the right not to admit the registration of certain users, without any reason.

In addition, AORA reserves the right to cancel or reject any order from a customer with which there is a dispute regarding the payment of an earlier order or that appears to present some type of risk.

AORA reserves the right to modify the prices of its products. The purchase price will be the current price at the time the transaction is closed.

AORA reserves the right to verify the personal information provided by the client and to take the measures it deems necessary to verify that the registered person is the holder of the bank account or of the documents or cards used for the payment. This check may take the form of a request for proof of identity and / or address and / or bank documents. If the client does not respond to a request of this type within two days after its completion, the order in question will be automatically canceled, without the possibility of submitting a later claim.

AORA reserves the right to terminate those who are making a misuse or abuse of the system, perform fraudulent acts or that harm other users. In the event that AORA or any entity that is professionally linked to AORA detects any anomaly or suspects that a user is impeding the normal development of the system by illegally altering its records by any technical or computer procedure, or by performing any fraudulent acts that contravene the Transparency of the same, AORA reserves the right to withdraw and withdraw the benefits that could have been obtained automatically and without explanation of any kind, to all those users who have benefited directly or indirectly from this type of actions Fraudulent, and may also exercise all civil or criminal actions that may correspond. In this sense, AORA declares that it has authorized the appropriate technological mechanisms and supports to detect any possible fraudulent, anomalous or malicious action that it intends to alter and register and proceed in AORA.

AORA reserves the right to modify the present General Conditions at any time and without previous notice. These modifications will be published on the website so that the user can know them before proceeding to use them. Consequently, the user must carefully read these General Conditions in each of the occasions in which they proceed to use the website. The use of the page and / or use of the services, once modified the General Conditions that are applicable, will mean the acceptance of the same by the user.


The user, as both consumer and user, enjoys the guarantees on the products that AORA sells through this website in the terms legally established for each type of product, thus responding to the lack of conformity of the same Is manifested within a period of 2 years.

It is understood that the products conform to the contract provided that (i) they conform to the description made by us and possess the qualities we have presented on this website, (ii) are suitable for the uses ordinarily intended for the products Of the same type and (iii) present the usual quality and performance of a product of the same type as is reasonably expected.

In this sense, if any of the products are not in accordance with the contract, you must put it in our knowledge following the procedure detailed in the previous section and through any of the means of communication provided for this purpose.


Unless otherwise provided in these Terms, our liability for any product purchased on our website is limited in the following cases:

a) Purchase price of said product. 

Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this website. 

b) It can happen that the chosen product is not as it is visualized through AORA, due to lack of resolution, problems of the navigator that is used or others of this nature. AORA applies all measures concerning to provide a faithful visualization of the product, however, it is not responsible for the minimum differences or inaccuracies that may exist.

c) AORA shall act with the utmost diligence in order to make the selected product available to the company in charge of transport. However, it is not responsible for damages resulting from a poor performance of the transport, especially for reasons such as strikes, roadblocks, and And in general any other ones of the sector, resulting in delays, losses or thefts of the chosen product, technical failures that by chance or other causes, prevent a normal operation of the service through internet, lack of availability of the site for reasons Maintenance or other, which prevents the provision of the service.

d) AORA puts all means at its disposal in order to carry out the process of selection, payment and shipping of the selected product, however, it disclaims liability for causes that can not be attributed to it, fortuitous or force majeure.

Assignment of Rights and Obligations

The contract is binding for both you and us, as well as for our respective successors, assigns and assignees. You may not transfer, assign, encumber or otherwise transfer a contract or any rights or obligations arising therefrom, without obtaining our prior written consent.

We may transfer, assign, tax, subcontract or otherwise transfer a contract or any rights or obligations arising from it, at any time during its term.

To avoid any doubt, such transmissions, assignments, encumbrances or other transfers will not affect the rights that, as the case may be, you, as a consumer, are recognized by law, nor will they reduce, or otherwise limit, any express or implied warranties , Which we could have granted.

Overwhelming force

We will not be responsible for any breach or delay in the performance of any of the obligations assumed, when it is due to events that are beyond our reasonable control ("Cause of Force Majeure").

The Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and, among others, the following:

  • Strikes, lockouts or other industrial action
  • Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or war preparations
  • Fire, explosion, storm, flood, earthquake, sinking, epidemic or any other natural disaster.
  • Impossibility of using trains, ships, aircraft, motor transports or other means of transport, public or private
  • Inability to use public or private telecommunication systems.
  • Acts, decrees, legislation, regulations or restrictions of any government or public authority.

It will be understood that the obligations will be suspended during the period in which the Cause of Force Majeure continues, and we will have an extension in the term to fulfill those obligations for a period of time equal to the duration of the Force Majeure. We will use all reasonable means to terminate the Cause of Force Majeure or to find a solution that will enable us to fulfill our obligations despite the Cause of Force Majeure.


No waiver by us of a specific right or action will result in a waiver of other rights or actions derived from a contract or the Conditions. No waiver by us of any of the present Conditions or the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and is formalized and communicated to you in writing in accordance with the provisions In the section of Notifications above.

Customer Service

For any question or suggestion you can contact our Customer Service by phone from Monday to Thursday from 9am. At 2:00 p.m. Or 15h. At 7:00 p.m. And on Fridays from 10am. At 2:00 p.m. By calling 912312001 or by sending an email to the following address:


All clauses or ends of this contract must be interpreted independently and autonomously, not being affected the rest of stipulations in case one of them has been declared null by a court decision or firm arbitration. The clause or clauses affected by another or others that preserve the effects of the conditions of use will be replaced.


These Terms and any document expressly referred to herein constitute the entire agreement between you and us in relation to the purpose thereof and supersede any other agreement, agreement or promise entered into between you and us verbally or written.

You and we acknowledge that you have consented to enter into a contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by the two before it, except as expressly stated In these Conditions.

Neither you nor we will have action against any uncertain statement made by the other party, verbal or written, prior to the date of a contract (unless such a statement was made uncertain fraudulently) and the only action available The other party will be for breach of contract in accordance with the provisions of these Conditions


We have the right to review and modify these Conditions at any time.

You will be subject to the policies and Conditions in force at the time you use this website or make each order, except that by law or decision of government agencies we must make retroactive changes in said policies, Conditions or Privacy Statement, in Whose case, the possible changes will also affect the orders that you had previously made


The use of our website and the purchase agreements of products through said web page will be governed by the Spanish legislation.


For any litigation related to this website, and provided that consumer legislation so permits, we will submit to the Courts and Tribunals of Madrid capital, as well as the Spanish national legislation in force at the time of litigation.

Likewise, as an entity adhering to Confidence Online and in the terms of its Code of Ethics, in case of disputes regarding online advertising and contracting, data protection, protection of minors and accessibility, the user may resort to the extrajudicial dispute resolution system Of Confidence Online, through the Jury of Advertising and the National Arbitration Board of Consumption.

In order to present complaints in the use of our services, the client can be directed by mail to the electronic or physical address indicated in the "Identification" section, committing ourselves to seek at all times a friendly solution to the conflict.


(You must only complete and send this form if you wish to withdraw from the contract)


To the attention of Aora Health, S.L. Acting under the trade name AORA. I hereby inform you that I have withdrawn from my contract of sale of the following asset, [...] Ordered on [date] and received the [date], with reference number [...]:

Name of consumer:

Consumer address:

Signature of the consumer (only if this form is presented on paper)



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