Privacy and Cookie Policy



Aora is aware of the importance to you of the use we make of your personal information and the way we share it. We appreciate the confidence you place in us so that we treat it with due rigor and precaution. This document details the Privacy and Security Policy that is in force at any time, and it is the User's obligation to periodically review said text to verify that he is satisfied with it. From the moment you visit the website ( you accept and consent to the practices described in this Privacy Notice.

The parties that are linked through this policy are Aora Health, SL, a Spanish company with registered office in Dalia 68, 28109, Madrid, registered in the Mercantile Registry of Madrid, Volume 34315, Folio 91, Section 08, Sheet M617353, Number Of Tax Identification B-87476347, hereinafter AORA, and the user who completes in all its parts the registration form, hereinafter the USER.

Please read carefully the following rules that regulate the services that we offer in this web, hereinafter AORA. These policies must be previously accepted to navigate and purchase AORA products. AORA has been created by AORA for information and sale. Access and navigation in AORA means accepting and knowing the following Privacy and Security Policy.

In compliance with the provisions of Organic Law 15/1999, of 13 December, on the Protection of Personal Data ('LOPD'), we inform you that the personal data you provide through the contact form available at the Web will be incorporated into the file "Web Users", responsibility of Aora. For its part, the personal data that you provide us with the object of the purchase of a product, or of its return, will be incorporated into the file "Customers", responsibility of Aora. Based on the functionalities of the Web of which it makes use, the processing of the data provided may be carried out exclusively for the following purposes:

  1. The development, fulfillment and execution of the contract of sale of the products that you have acquired;
  2. To meet the requests that we ask;
  3. Provide you with information about Aora products, including, if so requested, the sending of commercial communications by email or any other equivalent electronic means of communication or through social networks in relation to such products. You may terminate any of the subscription services at any time, through our website, accessing your account in the "My Aora" section or in the way indicated in the commercial communications.

In the event that, by purchasing a product or gift card, you provide personal data of third parties, you are responsible for having informed sufficiently and have obtained the express consent of these for the said contribution. The third party data provided will be processed only for a) the management of the shipment or the verification of receipt of the merchandise and b) to attend the requests that you or said third party asks us.

Aora is responsible for the file individually and undertakes not to use the data for a different purpose for which they were collected nor to assign the same illegitimately to third parties, requesting through their forms only the data necessary to comply With the stated purposes. It also undertakes to treat your data confidentially and to apply the security measures of a technical and / or organizational nature necessary to prevent unauthorized access or processing as established by current data protection regulations.

If necessary, and in order to fulfill the above-mentioned purposes, Aora may communicate or transfer the information provided to its suppliers, financial entities, anti-fraud companies, suppliers of technological services, logistics, transportation and delivery to Customer and / or analysis of transactions carried out through the web in order to provide users with sufficient guarantees in business operations etc. By completing your data through any of the forms available on this website, you expressly authorize us to treat and transfer such information. Its authorization includes those cases in which, due to the efficiency of the service, the providers may be located in the United States of America or other countries or territories outside the European Economic Area..

The user guarantees that the personal data provided are true and accurate and undertakes to notify any changes or modifications thereof. Any damage or loss caused to the site or to the responsible person of the web or to any third party through the communication of erroneous, inaccurate or incomplete information in the registration forms will be the exclusive responsibility of the user.

ARCO Rights

In compliance with the Organic Law in force 15/1999 of December 13 of Spanish Data Protection, we inform you that when registering your personal data are part of an automated file owned by AORA in order to provide the requested services, to answer the Formulated queries, obtaining statistical data of the same and sending of commercial mail or Newsletters. We also notify you that you have the right to access, rectify, cancel and oppose your data. To exercise this right you may write to AORA Health S.L., C / Faraday 7, 28049 Madrid, or by email to attaching a photocopy of your ID or passport.


What exactly does privacy mean?

It means that we will never publish information about you without your consent; That is, we will not sell, market, rent or make available to anyone your personal or contact information-IN NO EVENT-unless you authorize us.

In order to provide you with a quality treatment, we collect and use your data as follows:

IP Address – Your IP address or Internet Protocol and other data used on our website are used to collect general statistical data. This data helps us to improve our service, as they reveal the way in which visitors use our website.

Registration – We use customer contact data from the registration forms to attend to the requests that we ask, send you all necessary information about your purchases and provide you with information about AORA products. We use your email address as a unique identifier in our registration system to control the communications you send us and to send you the newsletters and promotional offers you wish to receive.

AORA assumes that the data has been entered by its owner or by a person authorized by it, as well as being correct and accurate. It is up to the USER to update their own data. Therefore, the USER is responsible for the accuracy of the data and AORA will not be responsible for the inaccuracy of the personal data of its customers, referring to the personal data, delivery or billing.

Su seguridad – AORA has taken the following essential steps to protect you from the loss, fraudulent use or alteration of your personal data. First, we do not store financial or social security information in AORA or its servers. Second, all personal data sensitive data is encrypted on the payment gateway transmitted to or from AORA via an SSL security protocol. The SSL certificate allows a trust loop to be formed between the USER, AORA and the bank, protecting their data by encrypting them and making access to information available via keys only. You can verify at a glance that the payment gateway is certified, because in the web address (URL) an "s" will appear after http (https: // www.) And / or a lock in the address bar when doing the purchase. For more information or doubts about this test, please contact us at indicating "SSL".

External links – It may be that AORA can access through links to other websites. Remember that other sites may collect personal information and that they operate according to their own privacy policy. Please note that once you have left AORA, all the information you provide is beyond our control.

Revisions of this policy – AORA reserves the right to revise, modify or amend this policy, in any form, at any time. Notices regarding any revision, modification or amendment will be posted on this site.

In accordance with the provisions of Law 15/2003 of December 18, Protection of Personal Data, we inform you that compliance with any existing form in AORA or the sending of an email to any of our mailboxes implies acceptance Of this privacy policy, as well as the authorization to AORA to treat the personal data you provide us.


AORA reserves the right to take legal action against users who violate or infringe intellectual and industrial property rights.


The terms and conditions that govern this page and all the relations that could be derived are safeguarded by the Spanish legislation.

Any dispute that may arise from access to or use of this site is subject to the exclusive jurisdiction of the Spanish courts, without prejudice to the jurisdiction that corresponds to the current consumer laws. Likewise, as an entity adhering to CONFIANZA ONLINE and in the terms of its Code of Ethics, in case of disputes relating to online advertising and contracting, data protection, protection of minors and accessibility, the user may resort to the extrajudicial dispute resolution system Of CONFIANZA ONLINE (


Please read carefully the following policy that regulates the cookies of this web, hereinafter AORA.

AORA is required by Royal Decree-Law 13/2012 of 30 March, which amends Law 34/2002, of July 11, on Information Society and Electronic Commerce Services, to inform and obtain the Consent of the citizen about the use of cookies on their web pages.

Our Cookies Policy aims to help us understand the use we make of cookies, the purpose of the cookies used, as well as the possible options that the user has to manage them. The published policy is subject to periodic updates.

What are Cookies?

Cookies are files that can be downloaded to your computer through web pages. They are tools that play an essential role in the provision of numerous information society services. Among others, they allow a website to store and retrieve information about the browsing habits of a user or his or her computer and, depending on the information obtained, can be used to recognize the user and improve the service offered.

For more information, see the following link:

Types of cookies

Type 1: Depending on who manages them

Depending on who is the entity that manages the domain from which the cookies are sent and handle the data that is obtained can be distinguished two types: own cookies and third-party cookies.

Type 2: Depending on the time they are active

There is also a second classification according to the period of time that remain stored in the client browser, which may be session cookies or persistent cookies.


Type 3: Depending on its purpose

Finally, there is another classification with five types of cookies according to the purpose for which the data obtained are processed: technical cookies, personalization cookies, analysis cookies, advertising cookies and behavioural advertising cookies.

For more detailed information on cookie types, see the Guide on the Use of Cookies of the Spanish Agency for Data Protection Guide on the Use of Cookies of the Spanish Agency for Data Protection

What types of cookies do we use?

The following are the cookies that are being used in AORA as well as their type and function: 

1) AORA uses Google Analytics, a web analytics service developed by Google, that allows the measurement and analysis of navigation on web pages. According to the previous typology they are their own cookies, session and analysis. You can find more information about this and disable the use of these cookies:

Such cookies may be identified as:

Nombre de cookie Duración predeterminada Descripción
__utma Two years from configuration or update It is used to distinguish users and sessions.
__utmt 10 minutes It is used to limit the percentage of requests.
__utmb 30 minutes from configuration or update Used to determine new sessions or visits.
__utmc End of browser session Not used in ga.js. It is configured to interact with urchin.js. Previously, this cookie acted along with the __utmb cookie to determine if the user was in a new session or visit.
__utmz Six months from the configuration or update Stores the traffic source or campaign that explains how the user got to the site.


Through the web analytics does not obtain information about your personal data guaranteeing the protection of the privacy of the people who browse the web. The information obtained is related to the number of users accessing the web, number of page views, frequency and repetition of visits, duration, browser used, operator providing the service, language, Terminal you use, or the city to which your IP address is assigned. Information that makes possible a better and more appropriate service by this portal. This information is stored automatically on Google servers that we do not have access to except reports of that generated traffic. 

2) Google also uses other cookies such as PREF, NID or SID (duration: 2 years, 9 months and 9 months respectively) in order to customize the ads displayed on Google services such as Google Search . We use these cookies, for example, to remind you of your most recent searches, your previous interactions with search results, or an advertiser's advertising and visits to an advertiser's website. That way, we can show you personalized ads on Google.

3) We use YouTube videos to host video content. When a YouTube embedded video is played in AORA, YouTube creates at least three cookies: VISITOR_INFO1_LIVE, use_hitbox, and PREF (the first two duration during content playback). In some cases, a GEO cookie is created. We use YouTube services for the convenience of our visitors, as long as Google's privacy policy is followed.

4) Google also uses the DoubleClick cookie on ads posted on its partners' websites, such as websites that display AdSense ads or participate in Google-certified ad networks. When a user accesses a partner's website and sees an ad or clicks on it, a cookie may be entered in their browser (duration: 30 days).

5) Another of the cookies that are downloaded is a cookie of technical type called by 32 random characters (duration: session) necessary for the correct navigation through the web pages of this portal. It is totally necessary and inherent to the platform since, among one of its many functions, it allows to let the user add items to the cart.

6) The cookie cookielaw_module is intended to store information about whether or not the cookie warning message should be displayed. It lasts 1 year. 

7) Another cookie is called __zlcmid (duration: 1 year) used for the operation of Zopim chat. You can get more information about this and other cookies using this functionality and how to disable them at Another cookie used is __atuvc (duration: 2 years) managed by Addthis. It allows the user to see the updated count if a page is shared or shared information on the social networks, among others. You can get more information about the cookies you use and how to disable them at

8) Finally, if you log in through Facebook o Twitter, these same platforms create a series of technical and analytical cookies. Among its functions, let you know the information of the user who has logged on through these platforms. On either platform, you must accept the access policy and conditions offered by these platforms the first time you connect.

Acceptance of the Cookies Policy

AORA, in order to comply with the aforementioned regulations, displays information about its Cookies Policy at the bottom of any page of the portal with each login.

With this information it is possible to carry out the following action:

  • Close. This notice will not be displayed again when accessing any page of the portal during this session.

If you browse through the portal even though you have not hidden the message, you give your consent that you want to continue with the service offered on the portal and the installation of such cookies.


How to modify cookie settings

You may restrict, block or delete cookies from this website or any other website using your browser. In each browser the different operation, the function of 'Help' will show you how to do it:

Governing Law and Jurisdiction

The applicable law in case of dispute or conflict of interpretation of the terms that make up this legal notice, as well as any question related to the services of this portal, will be Spanish law.

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